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Privacy policy PDF Print E-mail

PRIVACY POLICY

SATMULTIMEDIA provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.When you order using our secure server, your information is sent to SATMULTIMEDIA using the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the Internet.
We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.

Only designated employees from our establishment have access to your information in order to process your order. As required  we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access and use of your information.

CREDIT CARD INFORMATION

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

When making an order online and paying by credit/debit card your information will be stored on a third party secure server provided by EuPlatesc.ro and Paypal who are our online credit and debit card payment processor. EuPlatesc.ro and Paypal use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the Internet.


ELECTRONIC COMMUNICATIONS

When you visit www.satmultimedia.tv or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SATMULTIMEDIA or its content suppliers and protected by  international copyright laws. The compilation of all content on this site is the exclusive property of SATMULTIMEDIA and protected by international copyright laws.

TRADEMARKS

SATMULTIMEDIA trademarks and trade dress may not be used in connection with any product or service that is not SATMULTIMEDIA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SATMULTIMEDIA. All other trademarks not owned by SATMULTIMEDIA or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored bySATMULTIMEDIA or its subsidiaries.

LICENSE AND SITE ACCESS

SATMULTIMEDIA grants you a LIMITED license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SATMULTIMEDIA. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SATMULTIMEDIA. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SATMULTIMEDIA and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing SATMULTIMEDIA name or trademarks without the express written consent of SATMULTIMEDIA. Any unauthorized use terminates the permission or license granted by SATMULTIMEDIA. You are granted a LIMITED, revocable, and nonexclusive right to create a hyperlink to the home page of SATMULTIMEDIA so long as the link does not portray SATMULTIMEDIA, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SATMULTIMEDIA logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. SATMULTIMEDIA reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SATMULTIMEDIA reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant SATMULTIMEDIA and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SATMULTIMEDIA and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify SATMULTIMEDIA or its associates for all claims resulting from content you supply. SATMULTIMEDIA has the right but not the obligation to monitor and edit or remove any activity or content. SATMULTIMEDIA takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from SATMULTIMEDIA are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

SATMULTIMEDIA and its associates attempt to be as accurate as possible. However,SATMULTIMEDIA  does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SATMULTIMEDIA itself is not as described, your sole remedy is to return it in an unused condition.

DIGITAL RECEIVER FIRMWARE/SOFTWARE

SATMULTIMEDIA supply all digital receivers pre-installed with the manufacturers default firmware unless stated otherwise. This in most cases will be for use as FTA reception only. We do not offer support for ANY third party software/firmware or patches/gifts unless we have specifically stated otherwise and in some cases the loading/patching of software/firmware/gifts may void your warranty. We only support the actal receiver hardware and use for FTA reception unless we have specifically stated otherwise, this includes ALL digital receivers we supply.

VIEWING CARDS

SATMULTIMEDIA are not in control of satellite transmissions. With respect to all subscription based products, please be aware that all sales are final once subscriptions are activated / registered with the broadcaster, we are not able to offer any refunds to accept returns once a viewing card has been activated or activation requested. SATMULTIMEDIA  act merely as agents for overseas broadcasters and are not connected with them in any way and whilst we will provide unlimited support for equipment we have sold, we are actually only "contracted" to supply satellite equipment not to supply programmes. We therefore cannot be held responsible should a broadcaster (or any affiliated company or service supplier) cease broadcasting, change encryption type, move frequency or make any change to the broadcast transmission or its content whatsover including merging with other broadcasters or re-branding of their services. If current legislation changes then it may become illegal to renew or assist in the service of subscriptions. Viewing by minors of any adult material is prohibited; the end user must take appropriate steps to ensure parental controls are in force.

FAULTY PRODUCT RETURNS (within 7 days of arrival)

All items arriving to the customer in a faulty condition, providing we are notified within 7 working days of arrival, will either be exchanged or refunded in full including shipping and handling costs within 14 working days of the item being returned to and arriving back with us. All returns IN ALL CIRCUMSTANCES must be authorised for return by SATMULTIMEDIA prior to returning. ANY returns received without first obtaining authorisation may be refused.

FAULTY PRODUCT RETURNS (within warranty period)

All items on this website carry a full 24 month unless stated otherwise. The customer is responsible for the return delivery costs however we may also offer to refund this cost in some circumstances. SATMULTIMEDIA will be responsible for any return delivery costs to the customer of a replacement and/or repaired product. All products will be repaired or replaced whenever possible, or a refund minus our shipping and handling costs or alternative product will be offered where repair or replacement is not available within a reasonable time. Faulty items returned for repair or exchange, where no fault can be found will be charged for return shipping and handling costs. All returns IN ALL CIRCUMSTANCES must be authorised for return by SATMULTIMEDIA prior to returning. ANY returns received without first obtaining authorisation may be refused.

ORDER CANCELLATIONS / RETURNS

You may cancel your order and claim a refund for the value of the goods ordered excluding our shipping and handling costs at any time up to seven working days after you receive the goods. Please note that while in some instances we may offer 'free delivery' there is still an actual cost price of this service to us, in the case of a refund where the free delivery option has been used we will charge for the shipping and handling costs at the cost price to us. We will make the refund as soon as possible and in any event within 30 days. You must return the goods to us in their original condition, unopened, unused and in their original packaging. If you cancel your order after we have sent the goods, and they are not defective, of poor quality, mis-described or not fit for their purpose, then you must send them back to us at your own expense. Please use a registered delivery shipping service when returning goods. This way you are insured in case of loss or damage to your package, we can advise you of carriers to use if you contact us. All returns IN ALL CIRCUMSTANCES must be authorised for return by SATMULTIMEDIA prior to returning. ANY returns received without first obtaining authorisation may be refused.

ACKNOWLEDGMENT AND ACCEPTANCE OF ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please use the Contact Us page, quoting your order number. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

INSPECTION

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY SATMULTIMEDIA ON AN ":AS IS": AND ":AS AVAILABLE": BASIS.SATMULTIMEDIA  MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SATMULTIMEDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SATMULTIMEDIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM LAVATRONICS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SATMULTIMEDIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting SATMULTIMEDIA, you agree that the laws of the ROMANIAN, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SATMULTIMEDIA or its associates.

DISPUTES

Any dispute relating in any way to your visit to SATMULTIMEDIA  or to products you purchase through SATMULTIMEDIA shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate SATMULTIMEDIA intellectual property rights, SATMULTIMEDIA  may seek injunctive or other appropriate relief in any county court of RO., and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the current RO. law. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to SATMULTIMEDIA. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Terms Of Service, Privacy Policy, or other policy related material can be directed to SATMULTIMEDIA by using any of the the methods on our 'Contact Us' page.
 
Note: To avoid online scams, all orders placed will not be delivered unless previously validated and confirmed by telephone with SATMultimedia sales representatives! All orders are subject to acceptance by us, and we will confirm such acceptance to you by calling you and sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).
Satmultimedia®, the Satellite TV Gear slogan and related graphics are registered trademarks of SATMULTIMEDIA. All rights reserved.

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